COVID-19: Customer service and delivery delays We aim to respond to emails as quickly as we can, but please be patient as we're experiencing high numbers of enquiries at present during extremely challenging circumstances.
> For all enquiries please email [email protected] with your order number and we will address your concerns as quickly as possible.
> We aim to process orders within 48 hours at the latest. Most of our deliveries are however made the next working day. We now offer a premium next day service, see the next section ('Priority Rush') below for full details/terms. UPDATE: MARCH 2021 - Please allow extra time for deliveries due to extra pressure on our workshops. We are currently working on a 5 week delivery lead time with custom orders. Custom orders are those which include Custom frames, Mounts, or "Choice" frames.
> We will acknowledge your order automatically by e-mail. It is your responsibility to check the details carefully to ensure that they are correct, including the delivery address If you are unhappy with any of the details please let us know immediately.
Are you in a rush? Need a frame quickly for a birthday gift? We now have the option for you to select a next day delivery option when choosing your delivery area in the basket page.
> Priority Rush delivery is available to Mainland UK customers only. Postcodes that are not classed as Mainland UK are shown by clicking on the "Please choose your delivery area" link in the shopping cart.
> Priority Rush delivery service orders must be placed before 12pm (noon) on a working day in order to qualify for next working day delivery.
> If the Priority Rush delivery is selected in your basket, and the time is after 12pm (noon) then the delivery date is automatically calculated in your basket.
> Priority Rush delivery is subject to our stock levels; if stock levels mean that next day delivery is not available, you will be advised via email whether you'd like us to ship your goods at the next possible date, or cancel and for us to refund your order/s.
Where we do/don't deliver to
We ship all around the UK mainland. We are unfortunately unable to deliver to the following post codes:
GY, JE, IM. We cannot deliver to Northern Ireland or the Republic of Ireland or Scottish Offshore locations.
The price we charge for delivery on these items depends on the size of your custom frame, simply add your item to the basket to reveal the shipping price. We keep your delivery prices as low as possible, by offering cheaper delivery on larger frame sizes/bulk quantitites.
> We offer free mainland UK delivery on all orders over £99 inc.VAT with the exception of some delivery areas.
> Orders under £99 inc. VAT will attract a carriage charge which will be clearly displayed.
> Some goods may be offered carriage free or with reduced carriage charges irrespective of the amount spent.
> The value of such goods will not contribute to the figure of £99 that is required for the entire order to qualify for free carriage.
> Delivery charges may vary for special orders. We will always have discussed this with you as part of any quotation process.
> Delivery surcharges or exclusions may apply to the following:
> Isle of Wight
The correct delivery area should be selected in the shopping cart.
If the correct area has not been selected these surcharges will be advised to you once the order has been placed. You will be given the choice to pay any surcharge or cancel the order.
> We reserve the right to cancel and refund any order where the delivery cost is prohibitively high.
If the carriers are unable to deliver, then they will normally leave a card giving their contact details so that you can make arrangements with them for a suitable alternative date. They will often make a second attempt anyway, on the day after the first attempt, but are not duty bound to do so.
> You may cancel within 14 days of receiving your goods.
> We must be advised by e-mail, or phone call.
> You will be responsible for the cost of returning goods and for ensuring their safe return.
> We cannot refund the cost of goods which are made to your specific requirements such as mounts, or custom frames, unless of course they are faulty.
Product specification may change without notice, and without our knowledge. If you are unhappy with any product please contact us immediately so that we can try to offer a solution.
> All parcels must be opened immediately to check for any damage to goods.
> You have the right to refuse any delivery if have you have reason to suspect that breakages have occurred by visual inspection or by listening for broken glass.
> All damages must be reported within two working days from receipt of the goods -
Photos of damaged items and the packaging should be emailed to [email protected]
> Carriers will not be able to collect parcels containing broken glass.
> We do not undertake to remove any damaged goods.
> NON-RECEIPT OF GOODS We must be notified within five working days of the advised date of delivery if goods do not arrive.
> When making a damaged items claim, we require photographic evidence of any stated broken items in order to process your returns. We reserve the right to refuse returns without this photographic evidence.
Here's a 5% discount voucher just for you on your first order with Best4Frames
Just carry on shopping and we'll automatically apply it during checkout.