Frequently asked questions about our custom picture frames

'Will my frame come with glass?' 

All of our custom frames include acrylic glazing (unless you opt for "No glazing") to sit in front of your picture. This has the advantage of having the same visual effect of glass, but is much safer and easier to ship.

'What material are your custom frames?'

All of our custom picture frames are made from wood, and finished in a huge range of colours and styles.

'Do your frames come with hanging hooks/cord?'

Yes! Depending on the size of frame/s you order, your frame with arrive with either sawtooth hangers, or hanging hooks and cord. On frames with dimensions of 70cm or under on either the width or height (e.g. 50x70cm) we attach sawtooth hangings. Above this size (e.g. 75x85cm) we include professional strength picture cord, along with a set of screws and hooks. You'll also get a set of landscape and portrait 'starter holes' so that you know exactly where to position the hanging hooks included.

'How long will it take for me to get my frame/s?'

​Custom frames: we are currently working on an ~ 8 week lead time. We are working hard to address these issues in order to get back to our normal speedy service levels.

Normally a maximum of 2-3 working days after you place your order, depending on stock levels. Selecting 'Priority Rush' delivery in your basket before 12pm will ensure next-day delivery (stock dependent, Mainland UK only).

'What is a 'mount' and how do they work?'

A mount is simply the name for the 'border' than you often see surrounding artwork in frames. Most of time people choose to have a mount to provide more 'breathing space' around their artwork in the frame. 

When you input your picture size we take those dimensions and reduce them ever so slightly on each side. This is standard practice in framing, and is done to ensure your artwork doesn't 'fall through' the mount opening!